At affval.com, we want you to be satisfied with your purchase. This Return and Refund Policy explains our guidelines for returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging, where applicable
  • Include all original accessories, tags, and documentation
  • Not be damaged, altered, or used improperly
  • Be accompanied by proof of purchase or order information

Items that do not meet these requirements may not be eligible for a return or refund.

2. Non-Returnable Items

Certain items may not be eligible for return due to their nature, including:

  • Items that have been used, damaged, or altered by the customer
  • Items without original packaging or accessories, where applicable
  • Personalized or customized products
  • Items marked as final sale
  • Gift cards, where applicable
  • Products that cannot be returned for hygiene or safety reasons

3. How to Request a Return

To request a return, please contact us with:

  • Your name
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photos of the item, if requested

Please contact us before sending any product back. Unauthorized returns may not be accepted.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

If you received a defective, damaged, or incorrect item, please contact us promptly so we can review the issue and determine the appropriate resolution.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

6. Partial Refunds

In certain circumstances, only a partial refund may be provided, including when an item is returned in a condition that does not meet our return requirements.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue and provide an appropriate solution.

8. Exchanges

If you need to exchange an item, please contact us first. Exchanges may be subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to be handled through our return process.

10. Refund Processing Time

Approved refunds are generally initiated after the returned item has been received and inspected.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

11. Contact Us

For questions about returns or refunds, please contact us:

Business Name: affval.com
Phone: +1 703-533-5001
Email: support@affval.com
Address: 22639 Sally Ride Dr, Sterling, VA 20164
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST)

We reserve the right to update this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.